The User who has paid a transaction fee, or has funded his account can request a Refund/Return in accordance with the Eligibility Criteria as further set out herein on ROLLCOIN.
User has to comply with the Eligibility Criteria in full. If the User fails to meet any of the Eligibility Criteria, ROLLCOIN shall have the right, in its sole discretion, to decline the request initiated for a Refund/Return.
User must request and complete a Refund/Return Form and send the respective form to the ROLLCOIN support address.
You can obtain the Refund/Return Form under request sent to support@Rollcoin.in.
In order to prevent Prohibited Conduct, all payments and information related to Refund/Return may be verified by ROLLCOIN. In such case, ROLLCOIN may request the User to provide certain documents such as identification documents, copy of the User’s Payment Card and Invoice or/and any other prove of the fact that disputed payment was made. The User is supposed to provide appropriate documents or information within three (3) days, failing which, ROLLCOIN shall be entitled to decline the request for User's Refund/Return.
ROLLCOIN shall process the User's Refund Form/Return Form as soon as is reasonably practicable. Response times may vary depending on stated reasons for the request. In any case, ROLLCOIN shall notify the User on the outcome of the request in accordance with the timescales set out herein.
Refund/Return request will only be approved or declined after meticulous verification made by ROLLCOIN.
NOTE: Submission of Refund Form/Return Form does not guarantee that the User’s request will be satisfied.
ROLLCOIN is responsible to contact the User to request further information and the User shall provide such information as soon as reasonably practicable within fifteen (15) Business Days as of the date of Refund From/Return Form receipt, but in any case no later than fourteen (14) days following such request.
ROLLCOIN shall notify the User by e-mail on its final decision regarding Refund/Return:
Refund/Return will be processed within twenty (20) Business Days from the date of notifying the User on the ROLLCOIN decision.
The User will have no Refund/Return:
NOTE: ROLLCOIN reserves the right to lock the User's Funds while Refund/Return investigation is in process, which means that the Funds could be inaccessible during such investigation.
ROLLCOIN expects the User to contact using ROLLCOIN contact details to resolve any problem or issue related to his/her payments, before the User makes any Chargeback request.
This Section does not affect any rights and/or claims, which the User may have against the bank/financial institution.
ROLLCOIN will investigate any Chargeback requests made by the User and in response will inform the User’s Issuing Bank whether any Service or Transaction has been cancelled.
ROLLCOIN reserves the right to suspend User's account and lock User's Funds during the chargeback investigation procedure.
Any charges, which arise upon processing Refund/Return, shall be borne solely by the User. Such charges will be deducted from the final amount of Refund/Return.
This Refund Policy will be amended from time to time based on any change in the legislation. Terms and conditions of the Refund Policy are subject to change by ROLLCOIN and in the case of any amendments, ROLLCOIN will make an appropriate announcement. The changes will apply after ROLLCOIN has given notice.
In case if the User does not wish to accept the revised Refund Policy, he/she should not continue to use ROLLCOIN Services. If the User continues to use the Services after the date on which the change comes into effect, his/her use of the Services to be bound by the new Refund Policy.