FAQs

1. What are cryptocurrencies?

Call it electronic cash or digital currency, cryptocurrency is a peer-to-peer money transfer protocol, completely decentralized and secured using cryptography.

2. Why should I invest in cryptocurrencies?

As for any kind of financial instrument, cryptocurrencies offer an opportunity to make huge profits (or capital gains) due to substantial volatility in prices. Investing in cryptocurrencies is investing in the future.

3. Which cryptocurrencies are supported on ROLLCOIN?

Currently, ROLLCOIN supports Bitcoin(BTC), Ethereum(ETH), Bitcoin Cash(BCH), Ripple(XRP), Litecoin(LTC). More cryptocurrencies (or altcoins) will be added soon.

4. What is blockchain?

Blockchain is a digital ledger in which transactions made in bitcoin and other cryptocurrencies are recorded chronologically and publicly in open and distributed database of records called ‘blocks’ linked and secured using hashing algorithms. It’s one of the fastest growing revolutionary technologies which has applications in almost all sectors and industries.

Account, Registration and Verification:

1. Can I trade on ROLLCOIN without registration or verification?

Yes, you can trade on ROLLCOIN without KYC verification. You will just need to create a trading account. You just have to complete minor KYC(Know Your Customer) process by providing all the relevant information in order to use the platform for trading. You can go through the informational videos section that describes the step by step procedure of creating an account.

2. How can I create a new password if I have lost/ forgotten my old one?

In the sign in dialog box, click on "Forgot Password" button, enter your email/mobile number and Recovery Password and click submit. You will be redirected to page where you can reset your password.

3. How do I update my email address or mobile number on my ROLLCOIN account?

Drop a mail to support@rollcoin.com raising a request to change your registered email address or your contact number them. We will process the same within 7 business days to make the necessary changes.

4. Can I have multiple accounts on ROLLCOIN?

No, you cannot have multiple accounts on ROLLCOIN because the user’s account will be suspended if found to have multiple accounts.

5. I don't want to continue my ROLLCOIN account anymore. How do I deactivate it?

If you don’t wish to continue with your ROLLCOIN account, you can deactivate it from your "Profile" section. You will need to follow the steps mentioned in the email received to successfully deactivate your account. Once deactivated, you cannot create a new account. In case you wish to reopen your deactivated account, drop a mail to support@rollcoin.com raising a request for the same.

Deposits and Withdrawals

1. How long does it take to deposit and withdraw money from ROLLCOIN account?

The deposit/withdrawal of money will require maximum of one business day to reflect in your account.

2. Can I use my ROLLCOIN cryptocurrency wallets to only store my cryptocurrencies?

Yes, you can use your ROLLCOIN wallets to store cryptocurrencies securely. You can also send and receive cryptocurrencies to these wallets.

3. How long does it take to deposit and withdraw cryptocurrencies from ROLLCOIN account?

Deposit: Cryptocurrency deposit time depends on blockchain block confirmations and network congestion.

Withdrawal: Time taken for cryptocurrency withdrawals totally depends on the blockchain network congestion. It varies from one cryptocurrency to another.

4. Can I have multiple wallets (or wallet addresses) for one cryptocurrency on ROLLCOIN?

No, you cannot have multiple wallets for one cryptocurrency on ROLLCOIN.

5. Status for my cryptocurrency withdrawal says "Pending". What does it mean?

A specific stock of all cryptocurrencies on ROLLCOIN is stored at multiple offline storages. In case there is a huge amount of withdrawal requests, it may take a few hours to replenish funds to the server from where the withdrawals will be processed. In that duration, all withdrawal requests are marked as "Pending".

6. What can I do if I entered a wrong withdrawal address for my cryptocurrency? Can I stop or revert the transaction?

No, once a withdrawal request has been submitted, it cannot be stopped or reverted back. We strongly advise to double check the destination wallet address before you initiate a withdrawal request.

7. What is meant by "double spend"?

Double spending is an error in cryptocurrencies scheme where one digital asset is used twice or more.

Trading

1. How is the price for cryptocurrency determined on ROLLCOIN?

Trade price of cryptocurrencies on ROLLCOIN is determined by the matching of a buy order price and a sell order price. The users completely determine the market price of a cryptocurrency on the platform. The “Last Traded Price” is the reflection of the market price on ROLLCOIN and it is the price at which the last buy and sell orders were matched.

2. What is the trade fee for buying/ selling cryptocurrencies on ROLLCOIN?

ROLLCOIN has a tiered maker-taker fee schedule (Maker = Seller and Taker = Buyer). You can check the fees.

3. How do I buy/ sell cryptocurrencies on ROLLCOIN?

You can learn how to buy and sell cryptocurrencies on ROLLCOIN through the info videos tutorial.

4. How long does it take to process my cryptocurrency buy/ sell order on ROLLCOIN?

After you place a buy/ sell order, it will be matched against a corresponding sell/ buy order with the same price per unit of the cryptocurrency. You will be able to see the highest bid, the lowest ask and the last traded price on the dashboard page. Depending on the price per unit which you entered while placing the order, it may take any amount of time to get the order processed. Once your order matches with a corresponding order, the trade is executed immediately.

5. Can someone else trade on behalf on me? Or can I trade on behalf of someone else?

No, no one else can trade on behalf of you, nor can you trade on behalf of someone else. All trades performed through a ROLLCOIN account will be considered to be made by the user only.

Other General Topics

1. What is ROLLCOIN?

ROLLCOIN is a live, open orderbook, peer-to-peer and peer-to-exchange digital assets exchange. Users can trade in various cryptocurrencies and tokens against various currencies, use the ROLLCOIN wallets to make a payment in cryptocurrencies and analyze/ track the cryptocurrency markets.

2. Is my personal information secure on ROLLCOIN? What is the privacy policy?

All personal information on ROLLCOIN is stored safely using advanced safety mechanisms. You can check the privacy policy at ROLLCOIN.

3. Where can I get more information about Bitcoin, Ethereum, Litecoin, Ripple and Bitcoin Cash?

You can read up about these cryptocurrencies and their blockchain technologies on their official websites or can follow our blog to get updates on any related news.

4. I get an error message saying “Oops! Something went wrong.” What do I do?

If you get this message, please sign out and sign in again.

Faqs